The objective of the case study is to show that investing in the soft skills of workers can have both social and business benefits for female garment workers (FGW). P.A.C.E. is Gap Inc.’s proprietary program which teaches managerial, interpersonal, organizational, and other practical life skills needed to move forward in work and life. The program includes 8 training modules such as communication, execution excellence, general & reproductive health, and financial literacy and legal literacy. The program also includes sensitization sessions for “Key Influencers” at work and home. This includes training of supervisors, factory staff, and family members of the FGWs, to create an enabling environment for women to apply the skills they have gained from the sessions.
The results of this program can be summarized in the form of business benefits and social benefits. The program beneficiaries were 11% more productive than those who have not participated in the program. After 8 months of the program, the net rate of return for the Shahi garment cluster through improved productivity, attendance, and retention of workers was observed as 250%. This reached up to 258% after 20 months of the program. The beneficiaries were 15% more likely to request skill development training at the firm, state-sponsored pension, and subsidized health-care and were more rational in their risk and time preferences.
Read More: Case Study: Empowering women workforce in the garment industry through soft skills training
Business and social benefits of soft skill training for female garment workers
Mechanism to provide feedback on the soft skill initiative
Supply chain compliance to sustain soft skills program
Creating environments conducive to gender equality
Access to high quality
family-centered childcare for women workers